75 Church Street, Auburn, MA 01501 (508) 832-5336

Customer Survey / Inspection Appointment

Service Line Material Survey or Inspection Appointment:

Please complete the Customer Survey Form using the link below.  Enter your address, account number, select the material that the private portion of your service line is made of (if you were able to determine), and upload one or more pictures of your pipe where it enters the building.

Two postcards were mailed to customers. Customers who received card 1 below should complete the Auburn Water Customer Survey Form

Customers who received Card 1 below should complete the “Auburn Water customer Survey Form” above. If you received Card 2 below, please follow the link provided on your card to schedule a basement inspection to verify your service line material.

This information is crucial for completing the EPA-required service line inventory.  Thank you for your assistance!!


Auburn Water District to Send a Second Mailing Card for the Water Service Line Inventory Project.



Have Questions or Need Assistance?

Contact the District during our business hours


Monday – Friday – 8:00 AM – 4:00 PM