75 Church Street, Auburn, MA 01501 (508) 832-5336

Customer Survey / Inspection Appointment

Service Line Material Survey or Inspection Appointment:

Please complete the Customer Survey Form using the link below.  Enter your address, account number, select the material that the private portion of your service line is made of (if you were able to determine), and upload one or more pictures of your pipe where it enters the building.

Alternatively, the District is offering a limited number of days for the inspection of water services by a third-party contractor.  A District staff member will accompany the contractor during the inspection.  Please use the link below to select one of the offered dates and either a morning or afternoon time slot.

This information is crucial for completing the EPA-required service line inventory.  Thank you for your assistance!!

Auburn Water Customer Survey Form or Make An Appointment

Please note that The District mailed postcards to customers whose water service line material is unknown.


Auburn Water District to Send a Second Mailing Card for the Water Service Line Inventory Project.



Have Questions or Need Assistance?

Contact the District during our business hours


Monday – Friday – 8:00 AM – 4:00 PM